Privacy Policy

24/7 Confidential Helpline

Privacy Policy, HIPAA Notice of Privacy Practices, and Terms of Use

Effective Date: March 2, 2026
Last Updated: March 2, 2026

go.newdayrecoveryservices.com is owned and operated by New Day Recovery Services LLC, a substance use disorder treatment facility located in Texas.

Introduction

New Day Recovery Services LLC (“New Day,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website go.newdayrecoveryservices.com (the “Site”) or engage with our services.

We are a direct substance use disorder treatment facility. We do not operate as a referral service, lead generator, or data broker. We do not sell or share your personal health information with third parties.

Information We Collect

We may collect the following types of information:

Personal Information You Provide:

Name, phone number, email address, date of birth
Insurance information (provider, member ID, policy number)
Information submitted through contact forms, admissions inquiries, and insurance verification requests
Information provided during phone calls, text messages, or email communications

Automatically Collected Information:

IP address, browser type, device information
Pages visited, time spent on pages, referring website
Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

To respond to your inquiries and provide information about our treatment services
To verify insurance eligibility and benefits
To facilitate admissions and treatment coordination
To communicate with you via phone, email, and SMS regarding treatment services
To improve our website and user experience
To comply with legal and regulatory obligations

Communications Consent

By submitting a contact form on our Site, you consent to receive communications from New Day Recovery Services via phone, email, and SMS (up to 2–4 messages per month). Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may opt out of email communications by following the unsubscribe instructions in any email we send.

Consent to contact is obtained via website forms prior to outreach.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site and to measure the effectiveness of our marketing efforts.

Types of Cookies We Use:

Essential Cookies: Necessary for the Site to function properly
Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
Advertising Pixels: Non-personalized advertising measurement pixels from Google Ads, Meta (Facebook), TikTok, Microsoft Advertising, Reddit, Snapchat, and Pinterest

Important: No personally identifiable health information is transmitted to advertising platforms through these pixels. These technologies are used solely for aggregate measurement and optimization purposes, not for personalized remarketing or customer match advertising.

You may control cookies through your browser settings. You may also opt out of interest-based advertising through platform-level controls provided by Google, Meta, and other advertising networks.

How We Share Your Information

We do not sell or share your personal health information with third parties for marketing or commercial purposes.

We may share your information only in the following limited circumstances:

Treatment, Payment, and Healthcare Operations: With healthcare providers, insurance companies, and business associates as necessary to provide treatment services and process insurance claims
Legal Compliance: When required by law, regulation, court order, or legal process
Consent: With your explicit written consent for specific purposes

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you
Right to Delete: You may request deletion of your personal information, subject to certain exceptions
Right to Correct: You may request correction of inaccurate personal information
Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information

We do not sell or share your personal information. However, you may exercise your right to opt out by contacting us at:

Do Not Sell or Share My Personal Information

To exercise any of your CCPA/CPRA rights, please contact us at admissions@newdayrecoveryservice.com. We will respond to your request within 45 days.

We do not discriminate against individuals who exercise their CCPA/CPRA rights.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site following any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

New Day Recovery Services LLC
Email: admissions@newdayrecoveryservice.com
Phone: (210) 390-1187
Address: 1931 NW Military Hwy, Ste. 204, San Antonio, TX 78213

HIPAA NOTICE OF PRIVACY PRACTICES

Effective Date: March 2, 2026

This Notice of Privacy Practices (“Notice”) describes how New Day Recovery Services LLC (“New Day,” “we,” “us,” or “our”) may use and disclose your protected health information (“PHI”) and your rights regarding your PHI.

Our Legal Duty

We are required by law to:

Maintain the privacy of your PHI
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of the Notice currently in effect
Notify you if we are unable to agree to a requested restriction
Notify you following a breach of unsecured PHI

How We May Use and Disclose Your PHI

Treatment: We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. This includes consultation with other healthcare providers involved in your care.

Payment: We may use and disclose your PHI to obtain payment for treatment services, including submitting claims to your insurance company and verifying coverage and benefits.

Healthcare Operations: We may use and disclose your PHI for operational purposes such as quality improvement, staff training, compliance activities, and business management.

As Required by Law: We may disclose your PHI when required by federal, state, or local law.

Public Health Activities: We may disclose your PHI to public health authorities for disease prevention, reporting, and surveillance purposes.

Health Oversight Activities: We may disclose your PHI to health oversight agencies for audits, investigations, and inspections.

Judicial and Administrative Proceedings: We may disclose your PHI in response to a court order or lawful administrative request.

Law Enforcement: We may disclose your PHI to law enforcement officials for limited purposes as required by law.

To Avert a Serious Threat: We may disclose your PHI if necessary to prevent or lessen a serious and imminent threat to health or safety.

Other Uses and Disclosures: We may contact you to provide appointment reminders, information about treatment alternatives, or other health-related services. We may use or disclose your PHI for fundraising purposes, but you have the right to opt out of such communications.

Special Protections for Substance Use Disorder Records (42 CFR Part 2)

Federal law (42 CFR Part 2) provides special privacy protections for substance use disorder treatment records. New Day Recovery Services is a federally assisted substance use disorder treatment program, and your records related to substance use disorder diagnosis, treatment, or referral are protected under 42 CFR Part 2.

These records may not be used or disclosed in any civil, criminal, administrative, or legislative proceeding against you unless:

You provide specific written consent, or
A court issues a qualifying order permitting disclosure

Penalties for violations of 42 CFR Part 2 align with HIPAA civil and criminal enforcement provisions. Unauthorized disclosure of substance use disorder records is prohibited and subject to significant penalties.

Your written consent is required before we can disclose substance use disorder treatment records for purposes beyond treatment, payment, healthcare operations, or as otherwise permitted by law.

Uses and Disclosures That Require Your Written Authorization

We will obtain your written authorization before using or disclosing your PHI for purposes not described in this Notice, including:

Most uses and disclosures of psychotherapy notes
Marketing purposes (if applicable)
Sale of PHI (we do not sell PHI)

You may revoke your authorization in writing at any time, except to the extent we have already taken action in reliance on it.

Your Rights Regarding Your PHI

You have the following rights with respect to your PHI:

Right to Request Restrictions: You may request restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request except in limited circumstances.

Right to Receive Confidential Communications: You may request that we communicate with you about your PHI by alternative means or at alternative locations.

Right to Inspect and Copy: You have the right to inspect and obtain a copy of your PHI contained in a designated record set, subject to certain exceptions.

Right to Amend: You may request that we amend your PHI if you believe it is incorrect or incomplete.

Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI made by us during the six years prior to your request.

Right to a Paper Copy of This Notice: You have the right to obtain a paper copy of this Notice upon request.

Right to Notification of a Breach: You have the right to be notified if we discover a breach of your unsecured PHI.

To exercise any of these rights, please submit a written request to:

New Day Recovery Services LLC
Privacy Officer
Email: admissions@newdayrecoveryservice.com
Phone: (210) 390-1187
Address: 1931 NW Military Hwy, Ste. 204, San Antonio, TX 78213

Telehealth Services

New Day Recovery Services offers online Intensive Outpatient Program (IOP) services via secure, HIPAA-compliant telehealth technology.

Technology and Privacy: We use encrypted, HIPAA-compliant video conferencing platforms to protect the confidentiality of your PHI during telehealth sessions. However, no electronic transmission is entirely risk-free. By participating in telehealth services, you acknowledge and accept the potential risks associated with electronic communication, including:

Interruptions or technical difficulties
Unauthorized access despite reasonable safeguards
Limitations in the quality of the audio or video connection

Informed Consent: Your participation in telehealth services constitutes your informed consent to receive treatment via remote communication technology. You may withdraw your consent and discontinue telehealth services at any time.

Limitations: Telehealth services are provided in accordance with applicable Texas state licensing requirements. Services may not be available to individuals located outside of Texas at the time of the session.

Recording Policy: Telehealth sessions are not recorded by New Day Recovery Services unless you provide specific written consent for recording purposes.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

New Day Recovery Services LLC
Privacy Officer
Email: admissions@newdayrecoveryservice.com
Phone: (210) 390-1187

Or with:

U.S. Department of Health and Human Services
Office for Civil Rights
www.hhs.gov/ocr/privacy/hipaa/complaints

You will not be retaliated against for filing a complaint.

Changes to This Notice

We reserve the right to change the terms of this Notice at any time. Any changes will apply to all PHI we maintain. The current Notice will be posted on our website and available upon request.

TERMS OF USE

Effective Date: March 2, 2026

Acceptance of Terms

By accessing or using go.newdayrecoveryservices.com (the “Site”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, do not use the Site.

go.newdayrecoveryservices.com is owned and operated by New Day Recovery Services LLC, a Texas-based substance use disorder treatment facility.

Use of the Site

Permitted Use: The Site is intended to provide information about our treatment services and to facilitate contact with our admissions team. You may use the Site for lawful purposes only.

Prohibited Conduct: You agree not to:

Use the Site in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site
Interfere with or disrupt the Site or servers or networks connected to the Site
Transmit any viruses, malware, or other harmful code
Collect or harvest any information from the Site using automated means

No Medical Advice

The information provided on the Site is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition or substance use disorder. Never disregard professional medical advice or delay seeking it because of something you have read on the Site.

No Guarantee of Admission or Treatment Outcomes

Submission of information through the Site does not guarantee admission to our program or any specific treatment outcome. Admission is subject to clinical assessment, insurance verification, and availability.

Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of New Day Recovery Services LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written permission.

Third-Party Links

The Site may contain links to third-party websites or resources. These links are provided for your convenience only. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party websites.

Disclaimer of Warranties

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEW DAY RECOVERY SERVICES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE
ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE
UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

Indemnification

You agree to indemnify, defend, and hold harmless New Day Recovery Services LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Site or your violation of these Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms or the Site shall be brought exclusively in the state or federal courts located in Bexar County, Texas.

Telehealth Services – Additional Terms

In addition to the general Terms of Use, the following terms apply specifically to our online Intensive Outpatient Program (IOP) telehealth services:

Informed Consent for Telehealth: By participating in our online IOP services, you acknowledge and agree that:

Telehealth services involve the use of electronic communications to provide treatment remotely
The same standards of confidentiality and professional conduct apply to telehealth services as apply to in-person services
Despite reasonable security measures, there are inherent risks in electronic communication, including potential interruptions, technical failures, and unauthorized access

Technology Requirements: You are responsible for ensuring you have access to a reliable internet connection and compatible device (computer, tablet, or smartphone) to participate in telehealth sessions.

Location: You must be physically located in the State of Texas at the time of each telehealth session. Services cannot be provided to individuals located outside of Texas due to licensing restrictions.

Technical Support: Technical support is available to assist with platform access and troubleshooting. Contact our admissions team at (210) 390-1187 for assistance.

Emergency Situations: Telehealth services are not appropriate for emergency situations. If you are experiencing a mental health or substance use emergency, call 911 or go to your nearest emergency room immediately.

Right to Discontinue: You may discontinue telehealth services at any time and request to transition to in-person services if available and clinically appropriate.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following any changes constitutes acceptance of the revised Terms.

Contact Information

If you have questions about these Terms of Use, please contact us at:

New Day Recovery Services LLC
Email: admissions@newdayrecoveryservice.com
Phone: (210) 390-1187
Address: 1931 NW Military Hwy, Ste. 204, San Antonio, TX 78213

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